Reduced costs and increased business focus are some of the key advantages that companies experience when centralising activities in a shared business function, e.g. a Headquarters, Distribution Centre or Shared Services Centre.
Eli Lilly: Success with Danish Shared Service Centre
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A quantitative result:
On the cost side, you learn how Copenhagen ranks compared to the cities you have chosen to benchmark yourself against. You get both index numbers as well as actual differences in costs.
A qualitative result:
You receive an overall evaluation of the cities, which have been compared to each other based on seven overall quality categories, including the result of each sub-category.
The benchmark tool is adjusted to your specific situation
You decide the cities
Naturally, you decide which cities are relevant for you to benchmark Copenhagen against - allowing for comparison of Copenhagen against 18 other European- and 4 overseas - cities.
You decide the organisational structure
You select the individual job functions which the organisation will or does consist of - and state the number of employees in each category. You have 63 job categories to choose from.
You decide the weighting of each qualitative category
You decide the weighting of each of the seven qualitative categories as well as the weighting of the sub-categories within each of the seven categories.
A qualitative and a quantitative approach
The IBM tool is based on a cost/quality matrix, based on the following categories:
Qualitative
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General business environment
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Human Resources
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Flexibility & Labour
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Infrastructure
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Language skills
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Living environment
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Presence of industry
Quantitative
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Labour costs
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Property costs.
The most updated and recognised sources
The data in the benchmark tool covers a range of sectors, and all data used is updated annually. Following sources are used in the tool: IMD, KPMG, Watson Wyatt, World Economic Forum, World Bank, Mercer Human Resource Consulting, European council of International Schools, Deloitte & Touche and CB Richard Ellis.
What type of results can you expect from the benchmark? Click here to see examples
